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FAQ

Products

Q: Which smartphones are you compatible with?

A: Currently we have made Shuttercase for below iPhone models: iPhone Xs, Xs MAX, iPhone X, iPhone 7Plus and iPhone 8Plus

Q: Do you have plans for Android phones cases?

A: We totally care about Android users, which we understand are the majority part of the smartphone users. Shuttercase uses a sophisticated structure design which makes it very costly to build a new molding for any case. We just have to develop the case one by one. We will definitely develop compatible cases for Samsung and Pixel in the near future.

Q: Why can’t I fully charge my iPhone X from 0% to 100% by the battery camera handle?

Q: The battery grip is 3000mAh, and iPhone X has a battery of 2716mAh. Why can I only charge around 70% of my iPhone X by the battery?

A: There is inevitable power loss during the transition from the 3000mAh battery to your phone’s battery.  Our standard is to make sure our battery charge 70% of an iPhone X while not in heavily using status. If the phone is being used while in charge, the ratio might be lower depending on how you are using it.

Q: Can I use my phone while charging it?  

A:  YES. You can use your phone to continue the shooting process while charging it. The battery grip will become a little bit hot during this process, but we have embedded a protective IC inside to avoid any possibility of any damage.

Q: Can I still charge my phone or use the headphones/aux cord while using the case?

A: Yes and No, two scenarios.  

Yes: you can still use the case while charging it by Shuttercase battery grip.  But you can’t use an AUX cord to connect to the same lightning port at the same time. If you are just using the case without battery grip charging at the same time, then sure you can plug the AUX cord of your headphone to the lightning port. 

Of course, you can always use Bluetooth earphone when using Shuttercase, no matter in charge or not. Shuttercase uses a mechanical shutter button, so it doesn’t take your Bluetooth channel.

In short, important to remember that iPhone has canceled 3.5mm headphone jack. Only a single lightning port is available. You can only plug in one cable/chord into that port.

 

Trouble Shooting

Q: I find it a little tight to slide on or remove the camera handle.  How to solve that?

A: Shuttercase uses a patented sliding on-off mechanism on the camera handle design. It gets smoother when you use it after dozens of time.  Here below is for first-time users:

First, make sure that the brand mark word S on the grip is heading towards the case. Contrary direction, with the “e” ( right side of the grip ) heading towards the case, might cause damage to the sliding bottom of the battery grip.

Then, after having aligned the right direction, PRES AND PUSH grip along the groove. We use a click-on structure inside the grip and groove. It’s important to make sure the grip bottom ( with the 6 buckles ) running straight through the groove in the case. Most times, what you need is to press a little bit the grip against case while sliding it on or off. While you can simply push the slide through the groove from the right end, we recommend using a little bit vigor to press from the upper side (brand Shuttercase) against the groove while pressing it through, in order to make sure the grip sliding nicely in a straight line inside the groove. 

Step 3. PRESS and PUSH to the end till you hear or feel a click. 

To remove the camera handle, you need to reverse the above steps.

So, We recommend PRESS the battery handle against the groove by your thumbs while pushing it out to remove it. PRESS and PUSH to make sure the handle running straight in the groove. You will find it convenient and easy to use once you get a hang of it.

Q: I find it a little tight to put in or take out the phone. How do I solve that?

A: Common smartphone cases need only soft TPU material or PVC+TPU to make it work, so it's relatively easy to make and bend according to demands.  Shuttercase has to embed a mechanical structure inside the thin body, which demands us to make the body part extremely tough while keeping the edge relatively soft. So, you can't bend the edges to insert phone which ever way you want as with commen cases.  Here below is what we recommend as the best way :

Step 1 Insert one side of your phone horizontally in the case. 

PushIn

Step 2 Then use your thumbs to press and push in the other side.

To take out your phone, pull one of the bottom corner upwards as the illustration:

PullUpShuttercasae

Then pull out the whole phone:

PullOut

Any more questions, please contact with us any time at help@shuttercase.com. We will get back to you within 24 hours. 

We will keep updating this section in the coming time.

Warranty

Limited warranty:1 year from delivery.

Shuttercase warrants the purchaser of  this product that it will be free from defects in workmanship and material for a period of one year from delivery.If the product fails to function because of defects in workmanship or materials,we will repair or replace the product free of charge.The product must be returned to an authorized Shuttercase partner(dealer,distributor,service workshop),who will take care of the repair or replacement.

we assume you are using the product according to the user manual and in the manner it was designed.The warranty does not cover damage resulting from accidents,dirt,water or misuse.

Shuttercase shall have no obligation to repair or replace,or refund until a defective product is returned. 

Returns

Since day one, our engineers and workers have always put product quality as our highest concern. We have spent countless hours designing and improving and perfecting the product. We inspect each and every unit before shipment.

However, we understand that we are not perfect yet. If for any reason you are unsatisfied, you may return your purchase within 30 days of delivery for refund of thepurchase price. All returned items MUST be in their original condition, no scratches, no damages, no imprints or signs of use. Shipping costs are not refundable. Returns are processed and refunded within 2 to 3 weeks of receiving the return.

Note: All Used Sales are final. No return policy or warranty is offered on used product.

Privacy Policy

Effective Date: May 2018

Your privacy and trust are very important to us. The purpose of this Privacy Policy is to describe how Shuttercase Inc collects, uses, and shares information that is collected about you through our website. Please read this Privacy Policy carefully to understand what we do and how we treat information that is collected about you through the Website. By using the Website, you are accepting the practices described in this Privacy Policy. If you have any questions or comments regarding this Privacy Policy, please contact us at help@shuttercase.com.

Changes to Our Privacy Policy

We may make changes to the Privacy Policy from time-totime. We will notify you of any material changes by sending you an email or posting a notice on the home page of the Website. If you receive notification of a change in our Privacy Policy, you must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

Information We Collect

Personal Information. Through the Website and the services offered on the Website, you can provide Personal Information, such as your name, billing address, mailing address, phone number, email address, credit card number and financial information (solely for payment purposes). By providing your personal contact information, you have authorized us to send you notifications or emails related to your order or regarding promotional and product information. You may opt out of receiving promotional or product information by clicking on the unsubscribe link found in our email communications.

Non-Personal Information. We also collect certain information automatically from you as you use the Website, such as your browser type, the URL of the previous website you visited, your ISP, operating system, and your Internet protocol (IP) Address.

No Information From Children Under Age 13. If you are under the age of 13, please do not attempt to place an order with us at the Website or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information. If you believe we have collected personal information from a child under the age of 13, please Contact Us, email us at help@shuttercase.com. Prospective users between the ages of 13 and 17 can only use the Website and services under their parents or legal guardian's supervision. If you are between the ages of 13 and 17, you, your parent, or your legal guardian may request that we remove any of your


information in our database and/or opt-out from receiving communications from us. If you wish to do so, please Contact Us, email us at help@shuttercase.com.

How We Collect and Use Your Information

Providing Information to Us. We collect Personal Information from you when you provide it to us. For example, if you purchase a product, we may collect your name, mailing address, telephone number, credit card number, and email address. If you sign up to receive email notifications, we will collect your email address.

Communications With Us. If you communicate with us regarding the Website or services, we will collect any information that you provide to us in any such communication.

Personal Information. We use Personal Information primarily for our own business purposes, such as providing, maintaining, evaluating, and improving the Website and the services offered through the website, fulfilling requests for information, producing and shipping the products that you order, and providing customer support. For example, if you place an order with us, we will use the information that you provide us to communicate with you. Similarly, if you sign up to receive email notifications, we will use the email address you provide to send you the newsletters and product updates. We may also collect personal information provided via our app usage such as your customer ID, mobile device model and operating system, camera model, and activity logs to improve our application algorithm, enhance or improve features and services, and ensure reliability of applications. We do not utilize, store, or have access to your images for purposes beyond the services provided in the application.

Google Analytics. Information is also collected through Google Analytics to help analyze how users use the Website. The Google Analytics tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the Website (including IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the Website and to compile statistical reports on Website activity for North of You. For more information regarding how Google Analytics protects your data, please visit Google's website at www.google.com/analytics/learn/privacy.html

Cookies. When you visit our Website we send one or more “cookies” to your computer or other device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that website to recognize


your browser. Cookies may store unique identifiers, user preferences, and other information. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies. We use cookies to improve the quality of the Website and services, including to store user preferences, to track user trends, and to provide relevant advertising to you.

Pixel Tags. We may use “pixel tags,” also known as “web beacons,” which are small graphic files that allow us to monitor the use of the Website. A pixel tag is a type of technology placed on a website or within the body of an email for the purpose of tracking activity on websites, or when emails are opened or accessed, and is often used in combination with cookies. A pixel tag can collect information such as the IP (Internet Protocol) address of the computer that downloaded the page on which the tag appears; the URL of the page on which the pixel tag appears; the time the page containing the pixel tag was viewed; the type of browser that fetched the pixel tag; and the identication number of any cookie on the computer previously placed by that server

Do we disclose any information to outside parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How We Protect Your Personal Information

Personal Information. The security of your Personal Information is important to us. We use industry standard physical, technical, and administrative security measures and safeguards to protect the confidentiality and security of your personal information. When you enter sensitive information such as a credit card number on our order forms, we encrypt that information using secure socket layer technology (SSL). However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

International Privacy Practices


Using the Internet to collect and process your information may involve the transmission of information internationally. By providing us with your information you acknowledge and agree that we may store your information and transfer it to and from our servers located in the United States and throughout the world.

California Privacy Rights

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account page and editing their information.

Questions and How To Contact Us

If you have any questions, concerns, complaints, or suggestions regarding our Privacy Policy or otherwise need to contact us, please contact us by email at help@shuttercase.com.